After two unbearably hot and sleepless nights we had to go to another hotel and our money was not refunded. One room had a jerry rigged electrical cord from the toilet running through the middle of the whole room. We booked a room for three people and were offered two rooms without windows and with barely working fans. I shared all of this information with the hotel via email seven weeks ago and have heard no reply. I essentially paid Posado Don Mario to be locked out of this hotel and stuck out on the street at night without my belongings and then walked somewhere and paid again to sleep in a bunk bed instead of my own room. I was up all night freezing, and worrying. Because I could not enter the building, I did not know if I would be able to retrieve my passport in time to make my test appointment and therefore to take my flight. The situation was distressing not only because it was unsafe and I did not know where to go, but because my cell phone was dying, my charger was in my room, I had none of the clothes or things I needed to sleep (it was very cold), and because I needed to retrieve my passport at 6 AM to take a COVID test in order to make sure I could fly to the US the following morning. I informed him later that I slept at Casa Angel and paid 378 pesos to do so. I was able to access the wifi and send him several texts about the situation and that I would have to find somewhere else to sleep. One of the hotel staff had been sending personal texts to me at the phone number I was asked to give upon check-in (this was also problematic and very unprofessional). I am a woman traveling alone and I did not know where else I could go in the middle of the night to safely sleep, therefore I remained alone in the dark knocking for a long time, hoping that someone would come and open the door. I was standing at the door until midnight and it felt like a dangerous situation and I was very scared. I stood and knocked for about half an hour in the middle of the night, and I rang the bell repeatedly. Whether the lock on the door was messed up or someone had bolted it inside, the hotel needs to take immediate action to ensure this does not happen again. I knew how to open this door from my previous nights at Posado Don Mario, when I entered it without any problem, and I could also feel that the door had been locked from the inside. Several people in the street came to try to help and use the key, all of them informed me it was not working because the door seemed locked from the inside. I did so easily, and without issue, every night of my stay until the final stay, when I returned home from a friend's house and was not able to enter the hotel through the side door with my key, as I had on previous nights. I stayed several nights at Posado Don Mario, and because the hotel isn't staffed during the night (which I completely understand!) each guest is provided a key to enter through a side door at night. Oaxaca City is a truly incredible place, and the one drawback to my stay was the experience here. While this hotel was a great location, I had a scary and ultimately extremely disappointing experience with this hotel. Hotels near ITESM Instituto Tecnologico y de Estudios Superiores de MonterreySede Oaxaca.Hotels near Universidad Pedagogica Nacional Upn Santa Cruz Xoxocotlan.Hotels near URSE Universidad Regional de Sureste Campus Oaxaca de Juarez.Hotels near Universidad Regional del sureste.Hotels near Universidad Autonoma Benito Juarez de Oaxaca.Hotels near Facultad de Ciencias Quimicas Cu.Hotels near Facultad de Arquitectura 5 de Mayo.Hotels near Facultad de Bellas Artes Oaxaca de Juarez.Hotels near Universidad Mesoamericana Siglo Xxi.Hotels near UNIVAS Universidad Jose Vasconcelos de Oaxaca.Hotels near Atelier: La Chilanga y su Pinche Gringo.Hotels near Museo Historico Casa de Juarez.Hotels near Microenormous Immersive Theater.Hotels near Instituto Oaxaqueno de las Artesanias.
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